Privacy Policy

1. About this policy

IJIMAT GROCER ("we", "us", "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding your data.

2. Data we collect

When you place an order with us, we collect:

• Full name
• Phone number (for delivery and WhatsApp communication)
• Delivery address (street, city, state, postcode)
• Email address (optional — if provided for invoicing)
• Order details (items purchased, price, payment method)

3. Why we collect your data

We use your personal data only for the following purposes:

• Processing and fulfilling your order
• Arranging delivery to your address
• Communicating with you about your order (via WhatsApp or phone)
• Issuing invoices (including MyInvois e-invoicing where required by law)
• Customer service and after-sales support

4. Sharing your data

We do not sell or rent your personal data to any third party. We may share your data only with:

• Delivery partners — to arrange the delivery of your order (name and address only)
• Payment gateways (e.g. Billplz / FPX / DuitNow) — to process your payment securely
• Government authorities — where required by Malaysian law (e.g. MyInvois reporting)

5. Retention of data

We retain your personal data for as long as is necessary to fulfil the purposes described above, or as required by law. Order and invoicing records are kept for a minimum of 7 years in accordance with Malaysian commercial record-keeping requirements.

6. Security

We take reasonable steps to protect your personal data from unauthorised access, disclosure, or loss. Our systems use encryption and access controls. However, no method of data transmission over the internet is 100% secure.

7. Your rights

Under the PDPA 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw your consent to processing (subject to legal obligations)
• Request that we limit or stop processing your data

To exercise any of these rights, please contact us via WhatsApp (see below).

8. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via WhatsApp.