Refund & delivery policy
Draft — please review and edit before publishing.
Delivery
We deliver within the Klang Valley area. Fresh/chilled items are packed with insulated packaging to keep them fresh in transit — this is not refrigerated cold-chain delivery, so please arrange to receive and refrigerate your order promptly after it arrives.
Quality issues
If an item arrives damaged, spoiled, or significantly different from what you ordered, please contact us on WhatsApp within 24 hours of delivery with photos. We'll review each case and offer a replacement or refund where appropriate.
Change of mind
As our products are fresh food, we're generally unable to accept returns for change-of-mind once an order has been packed. Please double-check your order before payment, or message us on WhatsApp first if you're unsure.
Order changes / cancellation
If you need to change or cancel an order, message us on WhatsApp as early as possible. We can usually accommodate changes before the order has been packed for delivery.